Step 1 - Please contact Branded_accounts@next.co.uk
You should get a response within 48 hours.
Step 2 - Please contact as a point of escalation:
Wholesale invoice queries - joella_lancaster@next.co.uk
Commission Self Bill payment queries - chelsea_avenell@next.co.uk
(please include your sales data, invoice and variance).
Step 3 - In the unlikely event of not getting any resolution at stage 2, please escalate to abigail_burdett@next.co.uk
All stock reconciliation queries should continue to be sent to Label_stock_recs@next.co.uk